F
Frequently Asked Questions (FAQs)
🚚 Shipping & Delivery
Do Chef's sausages ship all over Thailand? Absolutely! We deliver our handcrafted products nationwide across Thailand using specialized freezer trucks. Only smaller and remote islands are excluded from our delivery coverage.
Will my products arrive cold/frozen in this heat? Yes, guaranteed! We use professional freezer trucks maintained at -18°C throughout the entire journey. Your products arrive perfectly frozen and fresh, regardless of Thailand's tropical climate.
How long will delivery take? • Chiang Mai: Same-day delivery available via GrabExpress (80 THB) • Nationwide: 2-3 days depending on location • Standard Chiang Mai: 1-2 days via regular delivery
What are the delivery fees? • Chiang Mai Same-Day: 80 THB via GrabExpress • Nationwide Flat Rate: 200 THB anywhere in Thailand • No minimum order required – the more you buy, the better value your shipping becomes
Do you use dry ice for shipping? We use professional freezer trucks maintained at -18°C for all deliveries, ensuring your products arrive perfectly frozen without the need for dry ice.
📦 Product Storage & Handling
Can I place my order in the freezer once received? Absolutely! All our products are freezer-friendly and designed for long-term storage. Simply place them in your freezer upon arrival to maintain optimal freshness.
How long do your products stay fresh? • Refrigerated: 3-5 days after thawing • Frozen: Up to 6 months when properly stored • Vacuum-sealed products: Extended shelf life as indicated on packaging
How should I thaw your products? For best results, thaw products in the refrigerator overnight. For quicker thawing, place in cold water. Never thaw at room temperature for food safety.
💳 Payment & Ordering
What payment methods do you accept? • QR Code Payments: Instant payment via mobile banking • Bank Transfer: Direct transfer with order confirmation • Credit/Debit Cards: Coming soon!
Is there a minimum order requirement? No minimum order required! Order as little or as much as you need. However, larger orders provide better shipping value.
Do you offer discounts? • New Customers: 10% discount upon registration • Newsletter Subscribers: Additional 20% off first order • Bundle Deals: Up to 30% off on menu bundles • Bulk Orders: Special wholesale pricing available
🥩 Product Quality & Ingredients
Are your products really 100% natural? Yes! All our products are: • 100% Natural – No additives, colorants, or MSG • Gluten-Free – Safe for celiac and gluten-sensitive diets • No Preservatives – Fresh, natural ingredients only • Premium Quality – Hand-selected cuts and authentic ingredients
Who makes your products? Every product is personally handcrafted by Chef Luca (Chef L.), our Italian Michelin-trained chef with over 17 years of culinary expertise and recognition in the Michelin Guide Thailand since 2022.
What makes your sausages different from store-bought ones? • Real German Recipes – Authentic European techniques • Premium Whole Muscle Cuts – Never scraps or mystery meat • Natural Casings – For that perfect "snap" • Handcrafted Daily – Made fresh in small batches • 12-Hour Smoking Process – Real hickory wood, not artificial flavoring
🌶️ Dietary & Health Information
Are your products suitable for specific diets? • Gluten-Free: All products are certified gluten-free • Keto-Friendly: High protein, low carb options available • Lactose-Free: Most products (check individual listings) • No MSG: Completely MSG-free across all products
Do you have spicy options? Yes! From our medium-heat Spicy Italian Sausage with Thai chilies to our extreme Devil's Sauce featuring Ghost Pepper and Carolina Reaper – we have heat levels for every preference.
What if I have food allergies? Contact us at
contact@chefsausage.com with your specific allergies, and we'll provide detailed ingredient information for any product you're interested in.
🏪 Business & Wholesale
Do you supply restaurants and hotels? Yes! We offer special wholesale pricing and customized agreements for: • Hotels and resorts • Restaurants and cafes • Catering companies • Retail partners
Can I visit your location? We're based in Chiang Mai and offer self-pickup options. Contact us to arrange pickup times and location details.
🔄 Returns & Customer Service
What if my order arrives damaged? We offer a full refund for any products that arrive damaged or not in good condition. Simply contact us within 24 hours of delivery with photos, and we'll process your refund immediately.
What are your customer service hours? Daily: 08:00 - 21:00 •
Email: contact@chefsausage.com •
Phone: +66625810399 •
Line Official: Instant messaging support •
Social Media: Facebook, Instagram, Pinterest, YouTube
How quickly do you respond to inquiries? We respond to all customer service inquiries within 24 hours and process refunds within 2-3 business days.
🍳 Cooking & Preparation
What's the best way to cook your sausages? • Grilling: 4-5 minutes per side for perfect char • Pan-frying: Medium heat with minimal oil • Baking: 375°F (190°C) for 20-25 minutes • Boiling: Simmer in beer for authentic German style
Any recipe suggestions? Follow us on our social media channels for cooking tips, recipe ideas, and Chef L.'s professional techniques. We regularly share new ways to enjoy our products!
Can I freeze cooked products? Yes, cooked products can be frozen for up to 3 months. Reheat thoroughly before serving.
📞 Still Have Questions?
We're here to help! •
Email: contact@chefsausage.com •
Phone: +66625810399 •
Line Official: Search for Chef's Sausage •
Operating Hours: 08:00 - 21:00 daily •
Social Media: Facebook, Instagram, Pinterest, YouTube
For wholesale inquiries, custom orders, or special dietary needs, don't hesitate to reach out. We're committed to providing exceptional service and answering all your questions promptly.
